Returns & Exchanges

Q: Can I return or exchange my purchase?

Email us at hello@mentedcosmetics.com and we’d be happy to help you through a return or exchange. Your return must be processed 30 days after your order was received for a full refund. Refunds sent in without prior contact will be denied.

Q: Can I return some of the items in a collection?

Items purchased in a collection may be returned for partial credit. 

Q: How do I qualify for the Rapid Exchange Program?

When a customer’s order contains 3 items or fewer and valued $75 or below, they qualify for the Rapid Exchange Program. This program allows customers to keep their unwanted product(s) and choose a new shade(s) of their choice.

Q: What are the benefits of using the Rapid Exchange Program?

We designed the Rapid Exchange Program to take the hassle out of the exchange process. The benefits of this program are numerous; mainly we want you to have the perfect product as soon as possible. 

Q: How long does it take to process a return?

Credit card refunds usually take 5-10 business days to appear on your statement.